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Frequently asked questions |
| Is my membership mandatory? |
- Some of the homes/townhomes in Colby Lake had the option when they were built to either opt in or opt out of the membership. Option cannot be modified.
- All of the homes in Highland Estates are members.
- If your home is one of the homes that is a member, it is mandatory that you keep up your member dues.
- Check your title to determine if your property is deeded as a member of the Colby Lake Swim & Tennis Association.
- If you know you won't use the pool or don't want to use the pool, there is a list of people wishing to sublease your membership.
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| What if I don't want my membership or know I won't use it? |
It is still your responsibility to keep up with your member dues.
However, if you know you won't use the pool or don't want to use the pool, there is a list of people wishing to sublease your membership. |
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I did not get cards for the new keyless gate system.
How do I obtain them? |
- In 2007, all members who had account balances that were current and up to date and did not sublease their membership received a set of two permanent cards with a personal code for the gate.
- Members who had accounts in arrears or who subleased, did not get new cards for the 07/08 season.
- Members who become current for the first time since 07 or who previously did not get cards and don't sublease, will get cards when their dues are paid this year.
- Members who subleased did not get their cards in 2007 and will not get cards until they no longer sublease. Cards were sent to their subleasee.
We keep a record of all card numbers and if for some other reason, you did not receive cards, they will get mailed to you with your 08 sticker when your account is paid this year. |
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| How do the cards work for the gate? |
- Each member home or sublease gets 1 set of 2 cards when the dues are paid the first time. Each year when dues are renewed, the member will receive a validation sticker to be applied to each card.
- Members will not receive new cards every year but will receive a current validation sticker each year to be applied to their cards.
- The back of each set of cards has a unique random number that is programmed into the gate. Do not share this number, we require each member to show their cards to the guard on duty.
- All card codes are turned off at the end of the season and reinstated when the dues are paid in the next calendar year.
- These cards are permanent.
- Cards can be replaced for $20/set if they are lost and new cards replace previous card codes. If cards are damaged, return them to us a we will replace for free. Lost cards cost $20.00.
- Sublease cards are only turned back on if the same person subleases again. We maintain records of subleases.
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| I am selling the house and the closing company wants a letter from the pool company. How do I get one. |
| Click here to print this one out, have your title company fill it out and send it to us . Or, have your title company fax us one at 651-714-9207. |
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| I can't find my key. How do I get a new one? |
- In 2007 we installed a keyless entry system to the front gate. Your key is still needed for the tennis courts.
- If you are a new owner, the previous owner was responsible to leave you a key or $35.00 to purchase a new one. Go back to your title company to try and get the $35.00.
- You can purchase a key from the Pool Office by calling 702-5944. We will invoice you for the price of a key and either send one out to you or leave it at the pool (when it is open).
- Lost or damaged gate cards can be purchased for $20/set of 2 and replace any previous card codes.
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| What does the key look like? |
It's a big square key.  |
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| How many guests can I bring to the pool at one time? |
| There is a maximum number of 110 people allowed in the pool area at any one time. Please limit guests to 4. On busy (hot days), people may be turned away if the pool is full. The lead lifeguard on duty will make the determination if people need to be turned away. |
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| What is the age allowed in the hot tub? |
| Members must be 14 to be in the hot tub. No feet dangling or hands reaching into the hot tub either. |
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| If I have a babysitter, can they bring my children to the pool? |
- Your babysitter may bring the children to the pool if the babysitter is 14 years of age or over and responsible enough to watch your children.
- Guards will deny access to babysitters who do not control or watch the children they brought with them.
- Babysitters cannot bring guests. Only adults 18 and over can bring guests to the pool.
- Our guards are not babysitters and reserve the right to ask anyone to leave who is not following the rules and/or watching their children.
What are the dues for the current season and when are they due?
- Dues for the 2008/2009 season are $160 to each member home.
- Invoices are mailed the 3rd week of March.
- Invoices are due April 15th.
- Past due accounts have been turned over to our collection agency.
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| Can I use the pool during adult lap swim? |
This time is reserved for members and sublease members and guests who are 16 and over and want to swim laps during this time. No rough play is allowed in the area at this time.
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New this year - we will try leaving the shallow end open for open swim for up to 25 people on Tuesdays and Thursdays. The shallow end is not open on Sunday morning during lap swim hours.
The guards will regulate the shallow area during lap swimm to make sure it is not overused and they are not bothering the lap swimmers. The kids pool will remain open for small children only.
Anyone in the deep end or near the deep end needs to respect the space of lap swimmers. If this rule is abused, we reserve the right to close the shallow end during lap time.
Guards will monitor accordingly. There is absolutely no rough play in the pool area during lap swim time. |
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